• Ramada Suites KLCC in Kuala Lumpur, Malaysia

Frequently Asked Questions


These are some of the questions our Reception team receive from guests regularly. We hope they give you more information about your stay with us.

If you have a question, please reach out to us via email or on social media.

How much is parking?

Hotel guests can park at the on-site parking facility for RM10. This rate includes one entry and one exit within a 24-hour period.

Hotel guests wishing to park their car must check-in and register their car BEFORE entering the carpark in order to redeem this rate. Guests who enter the carpark before checking in and registering their car will be subject to paying the regular parking fee as the carpark is not operated by Ramada Suites By Wyndham KLCC.

Please be advised that Ramada Suites By Wyndham KLCC takes no responsibility for any lost or stolen items from cars and any damage or theft of vehicles parked in the on-site car park.

When is breakfast?

Breakfast is served in Hugo’s KL from 7am until 10.30am Monday to Friday, and 7am until 11am on Saturday, Sunday, and Public Holidays.

Guests without breakfast included in their room package can enjoy buffet breakfast for RM35.

What are the swimming pool and gymnasium’s hours of operation?

The Swimming pool and gym located on Level 9 of the hotel are open from 7am until 11pm

What is the Tourism Tax and how much is it?

The Tourism Tax is a Federal Government tax collected by all hotels in Malaysia.

The current tax is RM10 per room per night. The tax is collected at check-in and is applicable to all foreign guests. The tax is charged on a per-room basis and not per-person basis.

Where can I smoke?

Smoking is permitted in the outdoor section of Hugo’s KL, our ground floor restaurant and bar. Food is not served in the outdoor section of Hugo’s KL to comply with Malaysian legislation.

The hotel’s rooms and all internal areas of the property are smoke-free. Non-adherence to our Smoke Free policy will result in a room recovery fee of RM200 to be borne by the guest. The hotel reserves the right to charge the guest’s debit/credit card should any evidence of smoking be found in the room after check-out.

Can Ramada Suites By Wyndham KLCC book tours of Kuala Lumpur for me?

The Tour Desk in the lobby, which is attended from 8am-8pm daily, can organise tours to all of Kuala Lumpur’s major tourist locations and arrange day trips and tours to other locations outside of downtown Kuala Lumpur.

The Tour Desk can also arrange transportation for larger groups to Kuala Lumpur International Airport (KLIA and KLIA2).

Ramada Suites Kuala Lumpur City Centre

No 1 Lorong Ceylon, Bukit Ceylon, Kuala Lumpur, 50200, Malaysia

Phone Number: +603-2386 9213 | [email protected]

Book Your Stay At Ramada Suites By Wyndham KLCC NOW and take advantage of our great rates.